GENERAL PURCHASING TERMS AND CONDITIONS
This document contains the General Terms and Conditions governing the contract which will bind you to Texbuho S.L.. We thus ask you to read these carefully, reminding you that we are available to clear up any doubts that you may have, through our Customer Service.
You can get in touch with us by e-mail at the following address: firstname.lastname@example.org, or by post at the following address C/ Consell de Cent 302 local derecha, 08007 Barcelona, Spain. We will be delighted to help you in settling any doubt, enquiry or suggestion that you may have.
Texbuho, S.L. reserves the right to review and modify these General Terms and Conditions at any time, and you will be bound by the terms in force at the time when you place the order.
- COMPANY INFORMATION
- PRODUCT INFORMATION
- GUARANTEE OF THE PRODUCTS
- SHIPMENT COST PER COUNTRY
- PURCHASE CANCELLATION AND RETURN POLICY
- LEGAL TEXT
The General Terms and Conditions given herein are the sole terms applicable to use of this website, whose sole owner is Texbuho S.L., a company under Spanish law, located in Sant Josep 11 A, Tiana, CIF B66433244 (hereinafter, “Búho”).
All the products on our web page have detailed information about the available colours, size and materials used, as well as photos of the product. If you detect any inaccuracies, please let us know by sending an e-mail to email@example.com so we can correct it.
The products offered by Búho will be available and distributed to the following countries:
Spain, Portugal, France, Italy, the Netherlands, Belgium, Luxembourg, United Kingdom, Germany, Austria, Denmark, Norway, Ireland, Sweden, Russia, Poland, Czech Republic, Greece, Croatia, USA, Canada, South Korea and Japan.
To place your order you must go through the on-line purchasing procedure and accept payment. After formalizing this step you will receive an electronic mail confirming acceptance of the order. We are available to clear up any doubts that you may have about orders through firstname.lastname@example.org.
Búho will supply the products subject to their availability. Consequently, if it were impossible to supply the products included in the order made for any reason, Búho will give you information about alternative products with similar features, quality and price, reserving you the right to accept the replacement product that Búho offers you. As an alternative, if you are not interested in the product offered by Búho, we will proceed to refund any sum which you have paid in accordance with Section 104 of Legislative Royal Decree 1/2007.
The price of products is as stated on this website. In the event of Búho detecting any error as regards the price, we will get in touch with you immediately, offering you the chance to cancel the order made or to replace your order with the proper price. If it were not possible to get in touch with you for three days from when Búho learns of this error, we would proceed to cancel the order and refund you the sums paid.
The prices that are included in the web page include the V.A.T. but exclude the shipment costs, which will be added to the total amount due for purchase of the product. The national and EU shipment costs include the V.A.T.
Non EU Countries: the costs of customs, duties, taxes and any other sum which have to be paid to perform delivery of the products in a country which is not a member of the European Union will be for your account. We recommend to request information at your local customs office in order to calculate any eventual additional fees. In the case you refuse to receive the order because of the unexpected additional fees, Texbuho, S.L. reserves the right to charge you both depart and return shipment costs as well as the additional fees generated by the customs.
GUARANTEE OF THE PRODUCTS
All the products supplied by Búho have the guarantees demanded by current legislation in the sphere of consumers and users, namely Legislative Royal Decree 1/2007, of 16 November, which passed the newly recompiled text of the General Law for Consumers and Users and other complementary laws.
To make this guarantee effective, it is vital to keep the document or supporting document of the purchase given to you by Búho.
In accordance with what is laid down in Section 116 of this Legislative Royal Decree 1/2007, users are hereby informed that the photographs of the products offered are only for illustration purposes and meant as a guideline, thus possibly differing from the original. The descriptions and illustrations of the items offered over the www.buhobcn.com website are not of contractual nature but merely informative.
In the event of an item having any flaw or defect during the guarantee period, you must immediately inform Búho of this by sending an e-mail to the Customer Service in order for us to be able to manage the incident properly as soon as possible.
Payment will be done at the end of the purchase process and it is mandatory for the order to be placed. Users can pay by credit card Visa®, MasterCard® or American Express® and by bank transfer to the Texbuho, S.L. account. If paying by transfer, delivery will be made upon receipt of the transfer on the bank account. The choice of the payment method is made during the checkout process on the corresponding step. Búho guarantees that it uses secure payment systems of top-level financial institutions in electronic commerce. As a complementary measure and to cooperate in preventing fraud by electronic channels, Búho reserves the right to verify your data and adopt any means it considers fit (including cancellation of the order) so that the product is delivered in accordance with the details that you gave in your order.
Customer will pay shipping costs for the delivery of the order. The delivery time shall not exceed 15 days since the purchase date. If we exceed this delivery time, except in case of a reason beyond our control, you may cancel the order. Deliveries will be shipped to the address specified by the customer, a home address, a workplace address or any other desired address. It is not necessary for the delivery and invoice addresses to be the same. You will receive a notification 24h prior to delivery.
In the case of unsuccessful delivery because you are absent, the shipping company will leave a notification and will try to contact you by phone. After two attempts, you will need to contact the shipping company in order to arrange the delivery.
Please do not accept any packages that are damaged or show signs of having been opened. Make a claim to the carrier and send us a copy of the claim.
SHIPMENT COST PER COUNTRY
Spain / Portugal: 6€
France / Italy / Netherlands / Belgium / Luxembourg / United Kingdom / Germany / Denmark: 10€
Austria / Croatia / Czech Republic / Denmark / United Kingdom / Greece / Ireland / Poland / Sweden: 12€
Rest of Europe (non EU): 15€
USA / Canada / South Korea / Japan: 25€
PURCHASE CANCELLATION AND RETURN POLICY
As laid down in Section 71 of aforementioned Legislative Royal Decree 1/2007, you have seven working days from reception of the item to make use of your right to cancel and be able to return the article that you have purchased from Búho. Any returns must previously have been accepted by Búho.
For this reason, Búho will proceed to refund the price paid for the products, in the terms and on the conditions detailed below.
You may only return products which are in the same condition as they were when you received these. Búho will not make any refund nor accept the return of any products if the item has been used, is not labeled, has undergone some damage or is not in its original packaging, for which reason we request you to be careful with the product until you process its return.
To be able to proceed to process the return of products you must get in touch with us so we can give you the information and documents required to go through with the return. In any event we will supply the contact details of the transport company so that you can handle the collection of products for return with them directly.
In the event of this being a return at your own choice (the product looks different, the size doesn’t fit…), you will have to defray the return expenses due to send the products to Búho in accordance with Section 101 of Legislative Royal Decree 1/2007.
In the event of this being a return due to an error (different product sent, wrong size sent…), a faulty product or the fault of Búho, this return will not entail any additional cost for you.
After receiving the product, Búho will examine this and will let you know if the return is applicable or not in view of the state in which the product is in. The refund will be made within 30 days from the date on which you requested the return, in accordance with Section 76 of Legislative Royal Decree 1/2007, and by the same means as used for making the payment.
The rights recognized by current legislation are in any event safeguarded.
Búho reserves the right to change prices, products, offers and commercial conditions.
All Búho products include Value Added Tax (VAT), excluding any other fee, charge, or tax.
Any personal details you provide will be incorporated into a personal file owned by Texbuho, S.L. with the purpose of managing the users’ register on this page, giving them access to all the sections and sending them advertisements. You grant your expressed and unmistakable consent to the processing of the personal data as stated above by the service provider employed by Texbuho, S.L..The user has the right to access, change, cancel or pose their data in compliance with the regulations kept at the following address C/ Consell de Cent 302 local derecha, 08007 Barcelona, Spain or at email@example.com.
Texbuho, S.L. guarantees that it has implemented all the pertinent security measures in its installations, systems and files. Also we guarantee the confidentiality of the personal data and that it will not be used for any other purpose than the stated above.
Any personal details you provide will be incorporated into a personal file owned by Texbuho, S.L. with the purpose of managing the users’ register on this page, giving them access to all the sections and sending them advertisements.
This web page, including the source code and the contents developed by its owner or its contributors is protected by the current national and international intellectual property regulations. All rights are reserved. Búho grants a limited license to the persons accessing its web page for using this. Said license will only be for personal and not commercial use, and all the warnings on copyright and intellectual property included on its website must be kept intact at all times.
Búho furthermore reserves all the intellectual property rights connected with any part of its website (including, entailing no limitation thereby, any graphic designs and codes used in this, its trademarks, trade names, denominations or slogans) or the products supplied to its customers, which may be covered by protection according to current intellectual property legislation. Any act of reproduction, distribution, transformation or public disclosure as well as any kind of assignment of all or part of the content of this website is expressly forbidden.
If you consider that any of the contents of the web page infringe the copyright, please let us know by sending an e-mail to firstname.lastname@example.org so we can proceed to withdraw it.
APPLICABLE LEGISLATION AND JURISDICTION
Spanish legislation shall be applicable to any action taken on our website as well as for any purchases made over this, settlement of any disagreement being subject to the Spanish courts in Barcelona.