RETURN POLICY

Thank you for shopping at Búho website. 

You can return any item during the next 14 days after receiving your package. 

Shipment costs are at your charge, except if we have made a mistake on our side (in that case, please send an email to shop@buhobcn.com informing about the order number and mistake, and we will take care of the return). 

Return process

1. Circle the items that you want to return in the paper invoice that you have received in your order. 
2. The item/s should be unworn and labeled. 
3. Send the box to the following address:
   Búho shop
   Consell de Cent 302
   08007 Barcelona / Spain
   Tel. 0034 934 619 850
   If you live outside the EU, please make sure to cover all the custom fees (DDP-Delivery Duty Paid). Otherwise, the return package may not be accepted or we would deduct all custom fees. 
4. In order to track your return, please send an email to shop@buhobcn.com informing about:
   order number
   unit/s returned
   name of the courier agency

Once we will receive the item/s, we will review them and proceed with the refound in your credit card during the next week after receiving the box. 

We don’t exchange products. You would have to do a return, and place a new order.